We welcome your feedback about any part of our service/s.
Through hearing about your experience, we can know where we are doing well and learn where we can improve. This helps us give you and everyone at hospital high quality, safe care.
Giving us feedback will not affect the care we provide you. If you have a concern, it is best to talk first with staff who are looking after you. You can also talk to the nurse or midwife in charge. If you are still concerned and would like to make a complaint, you can ask to talk with a manager.
- You may give feedback to our Consumer Feedback and Engagement teams by filling out our online consumer feedback form.
If you are a carer and want to give feedback on behalf of someone else we have an online consumer feedback form for carers.
Alternatively, you can contact the team by:
- Phone: (02) 5124 5932
- Email: HealthFeedback@act.gov.au
- ACT health App- select ‘Feedback’
- Or by filling out one of the ‘Consumer and Carer Feedback – We are Listening and Learning’ forms that can be found throughout our facilities.
Tell us if you would like a ‘Consumer and Carer Feedback– We are Listening and Learning’ form.
Patient Experience Surveys
You may receive an invitation to complete one of our Patient Experience Surveys after your care. We send these surveys by text message or email. They are confidential and allow you to be open and share your thoughts on the service/s provided to you or your loved one. They are available in 23 languages.
If you feel we have not addressed your concern and you would like to make a complaint, you can contact the:
Health Services Commissioner
Phone: (02) 6205 2222
Email: human.rights@act.gov.au
Public Advocate of the ACT
Phone: (02) 6205 2222
Email: human.rights@act.gov.au
