Position overview

The Chief Financial Officer (CFO) Branch is led by the Chief Financial Officer (CFO) who reports to the Chief Executive Officer of Canberra Health Services (CHS). The CFO Branch is responsible for the development and maintenance of budgets, financial management, and for providing strong operational finance and performance reporting analysis across the health service. The main sub-units within the CFO branch include the Financial Management Unit, Revenue and Financial Services, Patients Accounts, and Health Information Services.

Health Information Services (HIS) provides a range of services including clinical record scanning and management, clinical coding and casemix data generation, patient identifier maintenance, clinical record forms design and managing access to and release of personal health information to facilitate patient care and follow-up, for research, quality improvement, education, and hospital management purposes.

Key Responsibilities

Under limited direction of the Privacy and Compliance Manager you will assess release of information (ROI), to determine what information can be released in accordance with the Health Records (Privacy & Access) Act 1997 and other relevant legislation. You will:

1. Exercise a high level of understanding and interpretation of the privacy legislation and assess each request for information from the patient clinical record against these privacy requirements.
2. Register all requests for information received, and action within the appropriate legislated time frames; liaise with internal and external stakeholders; obtain appropriate authorisation and payments, review records for exemption criteria; locate and retrieve all relevant clinical records; assist other team members when necessary.
3. Perform administrative and reception duties to support Health Information Services by attending to front counter, telephone and written enquiries as necessary.
4. Ensure patient confidentiality is always maintained whilst providing high quality customer service as outlined in the Customer Service Standards
5. Maintain and liaise with members of the management team, staff and third parties as applicable to ensure effective coordination of the ROI activities.
6. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Competencies

Specific competencies include, but are not limited to, the following.

• Strong communication and organisational skills with a high degree of drive and possess high attention to detail.
• Adaptability and flexibility to accommodate change and provide responsive services within legislative timeframes.
• Ability to work within a team environment as well as independently with minimal supervision.

Qualifications

Essential

• N/A

Desirable

• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.

Experience

Essential

• N/A

Desirable

• Knowledge or understanding of medical terminology.
• Previous experience in a health setting.
• The successful applicant will need to be hold a current driver’s licence.
• Fulfil the responsibilities of this role in alignment to the CHS Exceptional Care Framework and all other related frameworks.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Pre-employment National Police Check.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Experience handling personal information against the Australian Privacy Principles when assessing and responding to requests, determining what information can be released and to whom to ensure patient confidentiality is always maintained.
2. Well-developed oral and written communication skills including the ability to prepare routine correspondence with sound communication, reception and liaison skills.
3. Demonstrated attention to detail and proven ability to work in a team environment, prioritise workloads and problem solve independently.
4. Previous experience using computerised patient administration systems, electronic clinical record systems, clinical information systems and Microsoft software applications such as Word and Excel, Outlook and Microsoft Access.
5. Demonstrated understanding of, and adherence to, safety and quality standards, work, health, and safety (WH&S) and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful, and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.